Charlotte Gorman is the practice manager at Tinkers Lane Surgery in Wootton Bassett. Charlotte agreed to offer a work placement for Building Bridges participant Scott* back in September 2017. Charlotte tells us how they have enjoyed working with Scott for the last six months.

Since Scott started at Tinkers Lane Surgery his confidence has grown immeasurably.  He spends a working day with us each week and initially he was reluctant to talk to anybody, favouring administrative tasks such as manual filing and working in the back office. His interpersonal skills have developed too, and he has developed his ambition from being behind a desk to being people- facing and searching out interaction. He quite often asks if he can work on reception, and is even willing to proactively telephone patients to book their flu jabs.

He has been keen to learn throughout the six months, updating his IT skills by using our intranet. Although Scott has some difficulties this does not affect his ability to work on complicated tasks, and he is able to remember and pick things up again each week. The Building Bridges team have supported us throughout the process – it is an open procedure and we have been able to ask questions whenever needed.

Advice to other employers?

My advice to other employers who are thinking about taking part in project would be to go for it!  Scott has been a pleasure to have as part of the team, we have enjoyed watching him develop, and made use of his skills while he has been working with us.

Since his placement at Tinkers Lane Surgery, Scott has been applying for roles in administration within health care settings. He has been successful in securing some interviews, thanks to the real-world experiences he has gained from his placement. Not only has the placement helped Scott into a more employable position but has also improved his confidence and self-belief. He is also looking into the apprenticeship route as a Health Care Assistant. 

*participants name has been changed.

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