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UID:5688583-1794823200-1794830400@workwiltshire.co.uk
SUMMARY:Customer Service
DESCRIPTION:Customer Service Course Details Course length:This course is delivered over 4 sessions\, with each session lasting 2 hours\, giving a total of 8 hours of learning. What is this course about? This course focuses on the knowledge\, skills and behaviours needed to provide effective\, professional and customer-focused service. You will explore customer expectations\, service standards and how to respond confidently and professionally in different situations\, including challenging ones. You will also learn about customer rights\, responsibilities and consumer protection\, and how these influence good customer service. Who is this course for? This course is suitable for: People new to customer service or customer-facing workPeople returning to work or changing rolesPeople already working in customer service who want to improve their confidence and skillsAnyone who wants to better understand customer expectations and professional communicationNo previous qualifications or customer service experience are required. What will I learn? By the end of the course\, you will: Understand what good and excellent customer service looks likeRecognise how customer service behaviour affects the customer experienceDevelop clear and professional communication skillsBuild confidence in handling complaints and difficult situationsUnderstand customer rights and basic consumer protectionReflect on your own strengths and areas for developmentApply your learning to real-life customer service situationsCourse Format The course is interactive and practical. Sessions include: Short input from the tutorGroup discussions and shared experiencesReflective activitiesReal-life customer service scenariosQuizzes and short tasksTime for questions and discussion  What support will I receive? You will receive a Knowledge Organiser to support your learning throughout the course. You can use this as a reference guide and a place for notes and reflection\, both during and after the course. What will I gain from Customer Service? By completing the course\, you will gain: Greater confidence in customer-facing situationsA better understanding of customer expectationsStronger professional communication skillsPractical strategies for dealing with complaints and challenging situationsAn understanding of customer rights and consumer protectionSkills you can apply to real-life customer service situations  Will I Be Assessed?You will be asked to complete some course paperwork during the session. This helps record your learning and supports your learning journey and achievements. FundingFamily and Community Learning courses are funded by the Department for Education (DfE). https://workwiltshire.co.uk/facl_information/ How to BookClick the booking form link to book your place. We’ll then contact you to confirm your booking. Alternatively\, we’re happy to complete the form with you over the phone. To ask a question or find out more you can: Email us at familyandcommunitylearning@wiltshire.gov.ukCall us on 01225 770 478We will look forward to hearing from you. https://www.facebook.com/Wiltsfamilylearning 								\n				\n										\n						\n									Booking Form
URL:https://workwiltshire.co.uk/event/customer-service/
LOCATION:Online
CATEGORIES:Family and Community Learning Courses
ORGANIZER;CN="Family and Community Learning":MAILTO:Familyandcommunitylearning@wiltshire.gov.uk
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