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What to do if you have coronavirus symptoms?

Planning with everyone’s safety in mind

Update June 2021 – The COVID-19 pandemic means that for the last 16 months we have had to work flexibly and respond to national government guidelines at very short notice. 

We moved to online learning in July 2020 and continue to deliver most of our sessions in this way. If you join an online course, your course may remain online for the duration regardless of what is happening in relation to the pandemic. You will just continue to log in for your lessons. 

Some delivery will return to the classroom in the summer term 2021 in line with government guidelines. We will continue to take every precaution to protect both our staff and our learners. 

Please note that our plans are subject to continuous review in line with the progress of the pandemic and may be subject to change: 

The courses we propose to return to the classroom are:

  • High priority courses that support our learners in the community and who are unable or unlikely to access our online learning 
  • High priority courses that support Wiltshire COVID-19 recovery plan by giving people the skills, knowledge and qualifications they need to progress into employment. 

 We aim to focus our classroom delivery in the summer term 2021 in classrooms where we have exclusive use of a training room. 


Social distancing

As well as reviewing our room capacities, each training room will have directional signage and floor markings in place to support 2-metre social distancing guidelines. Some areas will not be accessible including the kitchenette. 

Hygiene and Cleaning Processes

All visitors must sanitise their hands when they come into the building and regularly during their visit. Additional hand sanitiser stations have been positioned at key areas throughout the centre. To help keep the classroom environment sanitised there will be cleaning products available for staff and learners to use, there will be time between sessions to allow for sufficient time to clean, ready for the next group of learners. 


Please arrive no more than 5 minutes early for your class to avoid queues and follow the social distancing rules while you are waiting. If you know the room your class is being held in, you should go directly to the classroom. Reception staff can direct you if you are unsure of the location of your classroom. To support NHS Test and Trace we have QR codes for the NHS COVID-19 app displayed in the  building entrance – please ensure you scan the QR code when you arrive onsite. 


To support the NHS Test and Trace service, Wiltshire Family and Community Learning requests all visitors provide a telephone number to enable easier contact should a confirmed case of Coronavirus (COVID-19) be identified. This will be a temporary record, which is kept securely for 21 days, before being destroyed. 


At the end of your class please follow the exit signage and leave the classroom as quickly as possible. 


To aid ventilation in classrooms and across the centre, windows and doors will need to remain open, whilst still adhering to fire regulations. You may wish to wear additional layers to compensate for this.  

Shared equipment

Please reduce the amount of contact you have with any shared equipment, whether this is learning resources or specialist equipment. Your tutor will demonstrate techniques on their own project and direct you while you work on your item. Social distancing should always be maintained. We ask for your cooperation in making sure that your workstation and all shared equipment is wiped down after use. Disinfectant wipes will be available in each classroom so you can clean shared equipment before and after use and please dispose of these in the bins provided. 

Face Coverings

In accordance with the latest government guidelines, face coverings must be worn by all when moving around public areas and in classrooms when individuals aren’t seated or stationary in their designated area, except where exemptions apply. If an individual is moving around the classroom, for example collecting equipment or materials or changing locations to complete group work, then a face covering must be worn. When you enrol on a course it is with the understanding that you are currently required to wear a face covering under the above circumstances. Please be mindful that wearing a face covering may inhibit communication with people who rely on lip reading, facial expressions, and clear sound. Please bring your own face covering with you.  

Emergency evacuation

Should the fire alarm sound, the normal evacuation procedure will be followed during which time there is no requirement to observe social distancing. Please note, we are required to undertake one emergency evacuation drill per term. 

First aid

Please let your tutor know, the designated First Aider will give directional support, considering social distancing unless there is a risk to life. All our First Aiders have the latest information and guidance around providing first aid during COVID-19. 

What to do if you have coronavirus symptoms?

Feeling unwell  

Do not come to your session if: 

  • you have one or more Coronavirus (COVID-19) symptoms; a new and continuous cough or a high temperature, or a loss of, or change in, your normal sense of taste or smell (anosmia) 
  • a member of your household (including someone in your support bubble or childcare bubble if you have one) has Coronavirus (COVID-19) symptoms
  • you are required to isolate having recently visited countries outside the Common Travel Area
  • you have had a positive test. 

You must immediately cease to attend and not attend for at least 10 full days from the day after: 

  • the start of your symptoms
  • the test date if you did not have any symptoms but have had a positive test (whether this was a Lateral Flow Device (LFD) or Polymerase Chain Reaction (PCR) test). 

Anyone told to isolate by NHS Test and Trace or by their public health protection team, has a legal obligation to self-isolate, but you may leave home to avoid injury or illness or to escape the risk of harm. 

If you become unwell after attending any of our sessions, contact your tutor immediately to let us know or call the main office on 01225 770478. 

Asymptomatic Testing  

Asymptomatic testing using rapid testing Lateral Flow Devices (LFD) will support the return to face-to-face classes and help identify people who are infectious but do not have any Coronavirus (COVID-19) symptoms. Home testing is available for all staff and learners to self-swab and test themselves up to twice a week, Lateral Flow Devices (LFD) can be accessed through the government website. Testing is voluntary but is strongly encouraged.  

Course interruption – what happens if changes in government advice mean that face-to-face classes cannot continue?

If government advice means face-to-face classes cannot continue, classes will be moved to online provision, where possible. If this is not possible we will follow government guidance and will inform you as soon as we know when we can get back to face to face teaching.