Learning With Us

What is it like to learn with Family and Community Learning?

learner completing wellbeing art activity

The Family and Community Learning team are here to help  with:

  • your learning
  • your skills development
  • your next steps

If you need help or support while learning with us you can speak to:

On successful completion of your course, you will be sent an email with your certificate of achievement. This certificate is usually sent out the month after you complete the course. 

 
Family and Community-learning Logo

To be a learner with us, we need you to:

  • Complete an enrolment form.
  • Show us proof of your identity.
  • Attend an online Welcome Meeting if you have enrolled on an online course.
  • Complete an initial assessment.  This helps your tutor to tailor the course.
  • Let your tutor know about any help you need to learn.
  • Inform your tutor if you cannot come to any of the sessions of your course.
  • Participate. This could include: listening, asking questions, joining in discussions, practising new skills, trying something new, completing learning activities at home.
  • Think about what you have learnt, and how you will use this learning.  Your tutor will give you feedback to help identify progress and next steps.  Your tutor may ask you to write about your learning in your Learner Journey or demonstrate what you have learnt.
  • If you are learning online, please try to use your camera, microphone and chat box features – please talk to us if you need help with this.
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We need to check an  identification document. This could include any of the following:

  • Passport
  • Driving licence
  • ID card or other form of national identification
  • BRP / eVISA
  • Birth Certificate
  • Benefit documents
  • National Insurance Card
  • Certificate of Entitlement to Funding
  • Bank card / Credit card / Debit card
  • Household bill

We may need to see proof of your term of residency in the UK/EU,  or proof of your arrival to the UK under a qualifying residency scheme.

Accessing your online course:

We use the online teaching platform, Itslearning.

You will receive an email from itslearning with your username and password.  You use this information to log in to our Online Learning Platform itslearning.

Online Welcome Meeting:

This is a short, 30-minute online meeting on Teams.  The Welcome Meeting provides information about learning with us, and demonstrates how to use our online teaching platform itslearning.  Welcome Meetings are usually group sessions.  Your tutor will email you a link to join this meeting.

Please have a form of ID ready to show the tutor at the Welcome Meeting.

Please log on five-minutes before the Welcome Meeting starts.

Joining your course online:

Log in to itslearning by clicking this link and entering your username and password: https://wiltshirecouncil.itslearning.com/? 

If you need any help logging in, please call us on 01225 770478.  There is also a help guide here: Logging in to itslearning : itslearning Help Center

When you have logged in, you will see a page showing the course/s that you have enrolled on.  Course cards homepage in itslearning : itslearning Help Center 

Selecting a course will allow you to view resources, activities, tasks, as well as Teams meetings that you need to join for your taught sessions Course overview for students using itslearning : itslearning Help Center  

On the right hand side of the page you will see an initial survey for your course.  Click on this and answer the questions to help your tutor to tailor the course to you.

Learner Journey

Your Learner Journey is accessed using the menu on the top right.  Click on your name for the drop down list.  You will see Individual Learning Plan – click on this to find your Learner Journey.  Add to this throughout your course by typing into the boxes. individual learning plan student view : itslearning Help Center

itslearning logo

Safeguarding

If you are feeling sad, upset, hurt, scared or worried, you can talk to any member of staff or one of the Safeguarding Team:

  • Rowena Prentice
  • Laura Trowbridge
  • Lucinda Murray
  • Helen Edwards-Matheou

Contact us on 01225 770478.

Prevent

Prevent is the Government Strategy designed to keep everyone safe from terrorism and from being drawn into extremism.

More information is available via this link, and also in the video below: PREVENT – Safeguarding – Wiltshire Council

British Values

We follow British Values principles in all that we do.  The government asks all educational providers to do this.  The video below explains more about British Values.  The British Values are:

  • Democracy – making decisions together and having your say.
  • Rule of law – following rules to keep order and to keep everyone safe.
  • Individual liberty – freedom to make your own choices and have your own thoughts and ideas.
  • Mutual respect – understanding that everyone is entitled to share their own thoughts and ideas, and being willing to listen.
  • Tolerance – embracing the idea that we are all different, with different backgrounds, cultures and beliefs.

Online Safety

If you see, hear or read something upsetting online (including scams and cyber bullying)

  • Save it! 

Save or screenshot the message.

  • Report it!

Through the provider: Facebook, WhatsApp etc.
To your internet/phone provider
To your tutor, for support
To the police, if serious enough
Forward texts to 7726
Forward scam emails to report@phishing.gov.uk 

  • Check it!

Check suspicious phone numbers through your search engine.

Help and advice:

Information from Wiltshire Police about online safety: Online safety | Wiltshire Police

Support for staying safe online for adults aged over 60 or aged 18+ with a registered disability: Stay Safe Online — Bobby Van 

Support to keep children and young people safe online: Accessing the internet, and online safety – Local Offer

Phone numbers to keep:

999 Emergency number

101 Non emergency police number

111 Non emergency medical number

116 123 Samaritans – free phone number for mental health support

0300 456 0108 Child protection emergency number

0300 456 0100 Safeguarding emergency number

01225 770478 Family and Community Learning number (office hours only)

Helpful websites:

Welcome to Wiltshire Council – Wiltshire Council Information about all Wiltshire Council Services

Wiltshire Together – Wiltshire Together Local events, information and volunteering opportunities in Wiltshire.

Wiltshire Mind – here for you Local mental health charity

Wiltshire Mental Health Inclusion Service Rethink support in Wiltshire

NHS services – NHS Health services

Wiltshire SEND Support for 0 to 25 – Local Offer Local support in Wiltshire for families and young people aged 0-25 with SEND (special education needs and disabilities)

Home – Wiltshire Libraries Wiltshire library services

Careers advice – job profiles, information and resources | National Careers Service Careers advice and support

Continuing and Further Education:

Courses, qualifications and skills – Wiltshire Council

Colleges – Wiltshire Council

Courses for adults | WEA

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