Work Wiltshire is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Accessibility statement
How accessible is this website?
How to change the appearance of this website
Advice on assistive technology
Feedback and contact information
Reporting accessibility problems with this website
Enforcement procedure
Technical information about this website’s accessibility
Non-accessible content
Compliance status
What we’re doing to improve accessibility
Preparation of this accessibility statement
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Accessibility statement

This accessibility statement applies to the Work Wiltshire website (

This website is run by the Wiltshire Council Employment and Skills service. We want as many people as possible to be able to use this website.

How accessible is this website?

We know some parts of this website are not fully accessible, including:

  • our third-party web systems such as online maps and twitter plugin
  • most older PDF documents are not fully accessible to screen reader software
  • at this time the website is also failing to meet the colour contrast ratio standards, primarily for its blocks and buttons; and we are working on ensuring all pictures have appropriate alternative text.

How to change the appearance of this website

Where possible, we have created this site so that your own preferences for colours, fonts and text sizes will take precedence over ours. The following resources will help you modify your own browser and operating system preferences to suit your own needs:

Advice on assistive technology

For more information on assistive technology (screen enlargers, screen readers, speech recognition systems, speech synthesizers, refreshable Braille displays, Braille embossers, talking word processors, large-print) for the visually impaired please visit the Royal National Institute of Blind People website.

The British Dyslexia Association website has information about accessibility issues people with Dyslexia may encounter.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the relevant service.

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please provide your feedback by emailing to

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality and Advisory Support Service.

Technical information about this website’s accessibility

The Employment and Skills service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

  • This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers should also display it correctly. It was originally built in 2017 to comply with Web Content Accessibility Guidelines 2.0
  • The page layout and colour scheme are implemented using cascading style sheets (CSS) and can be over-ridden by the user. All text can be enlarged or reduced to suit your preferences
  • The source code is structured so that the main content of the page precedes the navigation. The first link on every page will jump directly to the page content
  • All pages start with a heading 1 element. Sub-headings are used to further divide the page
  • Tables are only used for tabular data (that is, they are not used for layout purposes, except for one table on the homepage, and in a few parts of the constitution). Data tables are marked up correctly with table headings and scope attributes. We avoid using complex tables (that is, tables with two or more logical levels of headings)
  • We do not use access keys. Research suggests that these can sometimes conflict with shortcut keys used by assistive technologies.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non compliance with the accessibility regulations

General users

  • On some pages there is text which is underlined which does not illustrate a hyperlink, which could affect all users miss interpreting it as a link. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to remove these by January 2021, unless they are indicating a link
  • The forms generally have clear labels, though some need further expansion to ensure they are clear. This fails WCAG 2.1 success criterion 3.3.2 (Labels and instructions). We plan to review all link labels and instructions by January 2021 and ensure that they are clear
  • Across pages there is ambiguous and repeated text used for some of the links, such as ‘click here’ and ‘learn more’ which doesn’t currently clearly articulate where the link is taking you. Along with this when the alternative text in the link button is sometimes the same as the button text. This fails WCAG 2.1 success criterion 2.4.4 (In context) and 2.4.9 (Link Purpose). We plan to edit these by January 2021, in future all link will be clear to what information they are linking two and the link text will not be repeated when going to different locations
  • There are two-page structures being used. The website is currently being refreshed and is trialling a new structure on the Family and community learning page and Young Work Wiltshire section. This potentially fails WCAG 2.1 success criterion 3.2.3 (Consistent navigation). These will be reviewed in by January 2021 and ensure collections of webpages have consistent navigations.

Those using screen readers

  • Some images are missing an alternative text. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by January 2021. When we publish new content, we’ll make sure our use of images meets accessibility standards
  • There are element IDs that are not unique. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships). We plan to remove duplicate IDs by January 2021, and make sure we only have unique element IDs on individual web pages
  • Empty headings have been used in the page structure which could affect users using screen readers or viewing the page with the styles off. This fails WCAG 2.1 success criterion 2.4.6 (Headings and labels). We plan to identify these and correct where possible by January 2021
  • There are some ‘i’ tags used for some icons in the footer and family and community learning page; these show icons on the form which highlight additional information, where they are in the footer they are used as bullet point icons. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships). We plan to update the footer icons by November 2020 and assess the form icons by January 2021.

Those with visual impairments

  • Colour contrasts across the site, primarily the theme colour, boxes, tabs and buttons do not meet AA standard, and some text colour contrast also do not meet the standard especially when the font size is small. This fails WCAG 2.1 success criterion 1.4.3 (Contrast). We will be adjusting our theme colours and fonts to comply with the criterion by January 2021
  • Videos are used on some pages and further checks need to be completed to ensure they are accessible. Potentially this will some videos may fail WCAG 2.1 success criterion 1.2.1 (Audio-only and video-only), 1.2.2 (Captions), 1.2.5 (Audio Description). We will be assessing all the videos used on the website and where possible ensuring they meet the success criterion, we will do this by January 2021.

Disproportionate burden

  • When errors are present on the forms the error message can sometimes give clear detailed information but in some cases can give a generic error message; the forms being used are developed by third party developers are have limited settings for us to change. This fails WCAG 2.1 success criterion 3.3.3 (Error suggestion)
  • On some pages a tab structure has been used which is styled to use H4 for each tab. This can mean that a heading level is skipped in some cases; as this is part of the theme design by a third party we are unable to change these heading settings. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships) and 2.4.6 (Headings and labels).

Content that’s not within the scope of the accessibility regulations

  • The website links to several PDFs which are not currently set up to accessibility requirements, which could affect those using screen readers when viewing these. Some of the PDFs are hosted on external websites, while a few are internally hosted. We will be reviewing by January 2021 our internally hosted PDFs.

Compliance status

This website was last tested over the period of 18 September to 22 September 2020. The test was carried out by  the Employment and Skills service at Wiltshire Council. This evaluation combined both semi-automated tools and manual evaluation of a sample of the website. The automated tools we used were the WAVE Evaluation Tool version 3.1 and Siteimprove Accessibility Checker version 126. We sampled 10% of the website and tested:

The manual evaluation followed guidance for doing an accessibility check set by the Government Digital Service. For this we sampled 5 pages which were a mix, some from the automated tests as well as others to ensure we had a wide sample covering pages with pictures, videos, maps, forms and text. These included:

What we’re doing to improve accessibility

We are working on improving the website and addressing the accessibility issues including:

  • changing the sites colours and contrasts
  • ensuring all non-decorative images have alternative texts
  • page structures follow correct heading structures and investigate alternative page structures, so segments do not appear empty, have duplicate text or missing heading levels
  • ensure all labels and link text is clear
  • investigate how internally produced PDFs can be set up to be accessible
  • where videos are used ensure they comply with accessibility requirements.

Some elements of the site structure and plugins used are developed by third-parties, as such we are unable to make some of the necessary changes to them; we will, nevertheless, look into what changes we can make and implement these where possible. However, it may always be an option to make these changes as this is a small website with limited resources, as such some changes may present a disproportionate burden, which currently applies to the plugins we use such as the Twitter feed and form structure and error messages.

Preparation of this accessibility statement

This statement was prepared on 2 October 2020. This website is currently in the process of updating, testing and evaluating its accessibility conformance. We will update this statement completion of our further updates and evaluation.